Is Nicols an online store or a Spanish jewelry store?

Nicols is a leading Spanish firm of jewelry and watchmaking since 1917. We have 4 boutiques in the famous Salamanca district of Madrid, on the streets:

  • José Ortega y Gasset nº 11.
  • Serrano nº 86.
  • Goya nº 12.
  • Goya nº 17.
  • Goya nº55. is the official online store of the Nicols group.

Is it necessary to register to buy on our website?

Yes, it is necessary. This way you will benefit from a safe, fast and personalized purchase.

How can I pay for my order?

You can make the payment in the following ways:

  • Credit card: Visa, Mastercard or American Express.
  • Online PayPal payment using your credit or debit card.
  • PayPal account.
  • Transfer or bank deposit.
  • Stripe

How much are the shipping cost?

Shipments outside the Peninsula and Balearic Islands have a cost depending on the shipping address. It is also possible to collect the product, without extra costs, at any of our points of sale in Madrid:

  • José Ortega y Gasset Street, nº 11
  • Serrano Street nº 86
  • Goya Street nº 12 C, nº 17 or nº 55.


When will I receive my order?

Average delivery time between 2-7 business days. Approximate Delivery Times:

  • Peninsula Orders: 3-7 business days.
  • European Orders: 3-7 business days.
  • International Orders: 7-9 business days.
  • Store pickup: prior appointment.

What countries do we ship to? What taxes will be charged?

THE COMPANY ships to all continents as long as the approved and quality transport service (FEDEX, DHL, UPS or similar) allows ensuring 100% of the value of the product purchased. This insurance covers the journey from the offices of THE COMPANY to the location that the customer detailed for delivery. THE COMPANY will always collect the Spanish taxes, being THE CLIENT, responsible for paying taxes, customs charges and/or reception costs of the country to which THE CLIENT indicated the shipment of the product purchased on our website. THE CUSTOMER may request the COMPANY to issue a TAXFREE INVOICE that will be managed according to the conditions established by the Spanish Public Finance.

Can I pick up my order at one of the Nicols Stores?

Yes. After making the purchase process, the system will automatically give you the option to pick up your order in any of our stores. Store pickup has no additional amount or shipping costs. Once the product is ready, we will send you an email to inform you that it was sent to the store you chose to pick it up.

Can I request to receive the order at another address different than the one I'm registered with?

Yes. You can select this option during the purchase process, if the address is in the same tax conditions as the country of purchase.

I cannot pay with my card. What I can do?

For your safety, we have chosen the most secure payment methods available on the internet. If your bank has not authorized your credit card the option of making secure payments over the internet, you may have trouble making your purchase through the bank gateway. In those cases, you can choose the option to pay through PayPal. For your use, it is not necessary to have your own PayPal account, you can use your VISA, Mastercard, or American Express card, without additional expenses of any kind.

Do the products have taxes included?

Yes, prices include taxes. THE COMPANY accepts orders from different EU countries. Purchases in the EU, for natural person, will be charged with Spanish taxes.

Can I request an invoice for my order?

You can download your invoice anytime at your cliente area. If you want to request it you can contacto us by email to [email protected].

When is the purchase between client and company formalized?

The purchase contract is formalized at the time when our website generates a status of "Preparation in Progress". Placing an order does not formalize the contract since the company reserves the right to review the order made by the computer system.

What happens if the product I receive does not fit me, or I don't like it?

The customer can change any item if:

  • The product is new, without signs of use, with the seals placed on the product, and without tearing or breaking the original labels.
  • The product has not been handled.
  • The product has not been recorded at the request of the customer, either in the order or later by email.

Once THE COMPANY verifies that the conditions are met, the customer can exchange the item for another that we have in stock of equal or higher amount by paying the difference, or for a voucher.

Why does Nicols work with Ekomi?

Because our customers come first. Therefore, we request your opinion after each purchase to continue improving every day.

What does it mean that our website is protected with SSL secure technology?

That our website is created in a maximum encryption security environment with 256 Bits SSL security certificate.

What does the tightness of watches mean? What use can I give my watch according to the tightness?

The clocks are formed of mechanical and electronic parts that must be protected from water and moisture to ensure the proper functioning of the machinery. The tightness is defined as the resistance that the machinery of the watch has to the pressure of the water. It is achieved in the laboratory with the joints, glass and watch housing in perfect condition. An annual periodic review of the tightness of your watch is necessary to ensure that you can be exposed to the specific conditions of the watch. The tightness does not last forever, the passage of time and extreme changes in temperature or humidity can affect it. In addition, whenever the housing is opened it is necessary to check the tightness. If you discover any damage or irregularity in your watch, it is advisable not to expose it to water before performing a complete review. Finally, in the event that the watch does not have the crown, or the buttons closed correctly, the watch will lose its tightness. In the table below you will find the use that you can give your watch depending on the meters to which it is submersible as reported by the Brand:

What is Aplazame?

Aplazame is a payment method.


Your satisfaction is our priority, so we extend the return policy to 30 days *.

FREE INSURED SHIPPING Our shipments are insured and are free for the Iberian Peninsula and the Balearic Islands *.

SECURE PURCHASE We guarantee a safe purchase. Our website is created in a maximum encryption security environment (256bit SSL security certificate) *.


We have boutiques in José Ortega y Gasset, Serrano and Goya streets, as well as our online shop where our experts will advise you to make the best purchases *.

FREE CHANGES Fulfilling the right of return we change it for free *.

2 TO 5 YEARS WARRANTY To satisfy our customers, we offer a 2 to 5 year warranty *.

For your convenience, we offer different payment methods: Visa, MasterCard, PayPal and 3D Secure, transfers, bank deposit and cash on delivery *.

EKOMI Our customers come first. Therefore, we request your opinion after each purchase to continue improving every day *.

PACKAGE AND PERSONALIZED CARD All our shipments are wrapped as a gift and if you want, we will also include a personalized card *.

* Prior to compliance with the legal notice, conditions of use and return policy.